eHotBid - Buyer Protection Form Complaint#________________
For Internal Use Only

  Instructions:
  1) Lodge a Problem
  2) Print Form
  3) FILL-OUT
  3) Mail Buyer Protection Form to address below with necessary documents / proofs
 
  Complaint Reason:
  Non-Receipt of item.
  A faulty or damaged item received
  A wrong item received as compared to the order placed on the site
  A used item received instead of a new item as mentioned on the site.

  An item that is significantly of lower in value as compared to what was described on the site.

  Money back guarantee or warranty not honored.
  Partial item received
  Any other

  Name:
______________________________________________________________  

  eHotBid ID:
_________________    Email Address:____________________________  

  Address:
______________________________________________________________  
 
______________________________________________________________  

  City: 
_________________  State: __________________   Country: __________________  

Item ID / Order ID:____________
Order Amount / Winning Bid Amount: ___________________________

Problem ID:____________
Problem Lodge Date:_______________________ 

Description of Complaint: _______________________________________________________________

_______________________________________________________________________________________

_______________________________________________________________________________________

_______________________________________________________________________________________

Seller ID:________________________

Seller Email Address:________________________
 

Address where payment was sent:
 
Name:______________________________________
Address:____________________________________
             ____________________________________
City:________________    State:________________
Country:____________________________________
 
Date of Payment:____________________________

Note: Not required if paid through Paisa Pay successfully

Method of Payment (Check those Applicable)
Cheque Demand Draft Paisa Pay Bank Transfer
Paisa Pay Credit Card Cash on Delivery using courier company
Others (specify) _________________


Please attach documents indicating proof of payment:

• In case of cheque / ATM drop box:
  A photo copy of the cheque or Pay - in slip with the seller as the payee, duly stamped by the bank.
  A hard copy of the buyer's bank statement indicating Payment of funds to the seller's account.

• In case of payments by demand drafts/Pay Orders/Banker's Cheque:
  A photo copy of demand drafts/Pay Orders/Banker's Cheque drawn in the seller's name or the receipt of the demand draft.
  A bank statement or letter from the bank indicating issue of Draft / Pay Order/ Banker's cheque.

• In case of payments by Cash on Delivery through a courier company:
  Proof of delivering cash by the courier company to the address of the seller as specified on the eHotBid.com site.

• In case of Paypal Payments:
Please give us the complete transaction details.
 
Buyer Protection processing may be denied or delayed without required information.

Kindly note that all the above documents are required for the processing of your complaint. Send your Buyer protection documents within 45 days of lodging the problem.

Any person who, knowingly and with intent to injure, defraud or deceive, reports a fraud containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law

I hereby attest that all of the information contained in this document is true and accurate.

___________________________________
Buyer's SignatureDate

Fax the Buyer Protection Form & Supporting Documentation at +66 2 266 3782.
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