At eHotBid, we believe in promoting a safe trading
environment and a community of genuine buyers and sellers. Most
transactions on eHotBid are hassle-free and smooth. In rare cases where
buyers face genuine problems with the sellers, eHotBid assists them
through the Buyer Protection Program.
On buying from sellers listed at eHotBid.com Directory your covered up
If the seller is found guilty of defrauding the
buyer, his eHotBid account shall be deactivated (blacklisted). Further,
eHotBid reserves the right to recover the dues and take strict legal
action (including initiating criminal proceeding) against the seller.
Any person who, knowingly and with intent to injure,
defraud or deceive, files a Buyer Protection Complaint containing false,
incomplete, or misleading information will be liable for criminal
Buyer Protection Criteria
A buyer can seek protection under the Buyer
Protection Program only if:
1. He has made payment for an item and has never
2. He has received an item that is significantly lower in value as
compared to what was described.
Buyer Protection Coverage
eHotBid Buyer Protection have rights to take strict
action on the fraud sellers. The seller's items can be de-listed
immediately and the seller can be de-activated from all the services.
1. The item should have been purchased on
www.ehotbid.com only and reflects in the buyer's "My eHotBid". This
specifically excludes any items purchased offline from sellers on
eHotBid even if the seller's contact was established through a
previous transaction on eHotBid..
2. A problem should have been lodged on eHotBid using the online
In case of Warranty or Money back guarantee
the problem has to be lodged within the stipulated
warranty/guarantee period or within 60 days of purchase
In case of faulty or defective or wrong item
the problem to be reported within 7 days of receipt of the item.
3. The purchased item should be legal and in
accordance with the User Agreement on eHotBid.
4. Payment should have been made to the seller for the item.
5. No more than 2 previous Buyer Protection claims should have been
filed by the buyer in any calendar year starting on January 1st
of each year.
6. All documents / proof required for Buyer Protection should have
been sent to the Buyer Protection Cell within 45 days of lodging the
Items not covered in Buyer
Any item that is paid for using cash (except
where Cash on Delivery proof is provided from a Courier Company and
the address of the buyer is as mentioned in the order/eHotBid ID),
pick up in person or by authorized representative.
Wrong items or items in lower value as described
& purchased under cash on delivery payment option.
Items picked up in person or by an authorized
Items damaged or lost in courier/post.
Double or over payment.
Any excess payment made besides what is mentioned
in the order/winning price.
Faulty or non-working secondhand items.
(Secondhand items can be covered under buyer protection only if the
buyer has made the payment and has not received the product).
Any item that has been altered, repaired,
discarded or resold and not in the same condition as was received.
Any payment made to a third party account or any
other account other than the third party seller's details as
mentioned in the order placed mail or in the seller's details on the
Product color and shades not being of choice.
Any orders not visible in the buyer's "My
Documents / Information
1. The Buyer protection form duly filled and
signed by you. Click here for
2. Copies of all your correspondence with the seller to resolve the
problem (at least 2 emails).
3. Proof of payment made by you. Given below are the documents
required based on the payment method.
In case of payments by Cheque:
A photo copy of the cheque
Pay-in slip with the seller as the payee stamped by the bank
A copy of the your bank statement indicating that the payment
has been made.
In case of payments by Demand Drafts:
A photocopy of the Demand Draft drawn in the sellers name
Receipt of the Demand Draft
In case of payments by Cash on Delivery:
Proof of delivering cash by the courier company to the address
of the seller as specified on the site.
In case of
Pay pal Payments:
Please give us the complete transaction details.
4. In case of defective items you may be required
to forward it to eHotBid team for inspection. The item must not be
altered, repaired, discarded or resold and must be in the same
condition as was received.
Steps to claim Buyer
1. First, try to communicate with
your seller directly. Many problems are just simple
misunderstandings, so try and solve all issues with the
seller. To contact the seller, just check the e-mail you
received, when you had won the item.
2. If you are still unable to contact
the seller and resolve the issue, go through the Buyer
Protection Eligibility criteria thoroughly to understand
how you can qualify for the eHotBid Buyer Protection
4. Once you lodge the problem, we
will forward it to the seller and give him 10 days to
resolve the problem. If he fails to do so, eHotBid will
intervene and help you out in the resolution of your
problem. Even after all this, if the problem remains
unresolved and eHotBid concludes that the seller is at
fault, you will then be covered under Buyer Protection,
based on the policies.
5. Once eHotBid decides to cover you
under the buyer protection program submit all the
requisite documents to the buyer protection cell.
eHotBid.com will contact you by email on How to make
refund to your account.
If you have a Pay pal account, and paid through pay pal
you will refunded to the same email where you had made
for other payment like Cheque, Cash, Money! you will be
contacted by our
Safe harbor department!